Offshore Services Industry

The Center is conducting research on the offshore services industry, one of the fastest growing sectors in this globalized economy. Companies in search of lower costs and new talent have begun unbundling their corporate activities and are sourcing them from abroad. The information technology revolution has expedited the growth of this industry facilitating the trade of these service activities.

The emergence of the dynamic offshore services industry has marked an important milestone in the world economy. Millions of service jobs have shifted from developed countries to emerging economies providing an important opportunity for developing nations to drive growth and improve social and economic conditions.

The Center has analyzed the industry using the Global Value Chain framework through collaborations with different institutions such as the United Nations Economic Commission for Latin America and the Caribbean, The Inter-American Development Bank, The World Bank and the Chilean Agency for Economic Development (CORFO).

Engineering Services in the Americas

This report examines the demand for engineering services in the Americas by analyzing the supply and quality and cost of engineers in five key countries: Brazil, Chile, Colombia, Peru and the United States.
View Report July 2010

The Offshore Services Value Chain: Developing Countries and the Crisis

This paper analyzes the recent evolution and impact of the global economic crisis on the offshore services industry. This paper was commissioned by the World Bank.
View Report April 2010

The Offshore Services Industry: A New Opportunity for Latin America

The Center prepared a Policy Brief for the Inter-American Development Bank in which the offshore services industry is presented as a new opportunity for Latin America.
IADB Policy Brief PDF

The Center was invited to present the main findings of the Policy Brief in the annual REDIBERO meeting, with the title, "La Promoción del Comercio y la Inversión en Iberoamérica ¿Podemos avanzar hacia la promoción regional?"
Presentation (in Spanish) PDF

The Offshore Services Global Value Chain

This report analyzes the evolving offshore services industry employing the Global Value Chain framework. Offshore services emerged as a dynamic global sector in the past two decades. Driven by the need to lower costs and access talent, firms now look beyond the boundaries of the developed world. This report was commissioned by the Chilean Agency for Economic Development (CORFO).
View Report PDF March 1, 2010

Chile’s Offshore Services Global Value Chain

This report presents the Chilean offshore services industry value chain. The authors provide in- depth analysis of the ITO, BPO and KPO segments, including both the current level of development and challenges for future growth. This report was commissioned by the Chilean Agency for Economic Development (CORFO).
View Report PDF March 1, 2010

Workforce Development in Chile’s Offshore Services Value Chain

This report is based on interviews with CEOs, Country Managers, HR executives and employees of 15 key companies in the offshore services sector in Chile. This report was commissioned by the Chilean Agency for Economic Development (CORFO).
View Report PDF March 15, 2010

Global Services Offshoring: Trends and Impact in Latin America and the Caribbean

CGGC Director Gary Gereffi gives the keynote address at the ECLAC (English acronym for United Nations Economic Commission for Latin America) Seminar: "Offshore Corporate Services in Latin America and the Caribbean."
Presentation PDF Agenda PDF Website